SinScroll
Support & Contact
Find help below or email blacktzel@gmail.com. Never send passwords, authentication codes, cookies or private session tokens.
Technical support, bugs and feedback
Tell us what happened, what you expected, your iPhone model, iOS version, app version and the affected platform and setting. Include steps to reproduce the issue. Remove usernames, messages and other private information from screenshots.
SinScroll is in development. Public App Store availability is not confirmed; the current iPhone project targets iOS 17 or later. Use this email for support, feedback and privacy requests.
Instagram login
Check your internet connection and reopen the affected session. Complete any security or two-factor challenge only on Instagram’s own page. If Instagram restricts the account, use Instagram’s official account help.
If you choose to reset a session, its local website data is cleared and you will need to sign in again. Do not reset another saved session by mistake. BlackTzel cannot recover your password or bypass an Instagram security check.
Switching Instagram sessions
On the Home screen, select Instagram, then tap the session name or switch row to open session management. Select an accessible saved session to switch, or use Add account to start another login. Each session has separate local website data. Pro is planned for additional sessions, up to 10; Free allows the selected session.
To add another session, sign in to the newest one first so the app can confirm its account. A session may show a generic label until your own username is detected. A locked extra session after Pro expiration has not been deleted.
Logout, reset and session deletion
In Profile, use the logout control beside Instagram or YouTube to clear that platform’s local website data. Instagram logout affects the selected session. In Instagram session management, the session’s menu offers reset and, when more than one session exists, deletion. Reset clears login data but keeps the slot; deletion removes the saved session.
Close the Instagram browser before deleting a session. If deletion reports a problem, close and reopen the app and retry that session’s deletion. The app keeps a pending deletion record so a failed cleanup can be retried.
Deleting a SinScroll session does not delete your Instagram account or its content. It does not clear all onboarding answers, preferences, usage totals or recovery copies. For information held by Meta or Google, use their account controls.
Resetting settings and usage records
Open Instagram settings and choose its reset control, then confirm, to restore Instagram filter, timer and reminder defaults. This is different from resetting an Instagram login session. It does not sign you out, remove saved accounts or erase usage totals.
YouTube options can be changed individually. The app has no full erase/reset control for all preferences, onboarding answers, usage history and recovery copies. Repeating onboarding does not delete those records. The Privacy Policy explains retention and backup limits.
Filters and website compatibility
Reels and Shorts filtering stays enabled in SinScroll. Advanced Instagram and YouTube options require Pro access when offered. Check that the relevant setting is enabled and that Pro access is active before reporting an advanced control.
Return to the app’s home screen and reopen the browser after checking settings. Website layouts can change and affect filters or login. Tell us which platform, setting and type of screen is affected, without sending private content. Filtering does not apply in other browsers or native social apps.
If Google refuses YouTube sign-in inside the app, use guest browsing. SinScroll cannot bypass that restriction. No filter can guarantee that every ad or distracting element is removed.
Apple Screen Time protection
On a physical iPhone, enable protection for the platform you want and complete Apple’s authorization and application picker. Select one native application for each platform; the same app cannot be assigned to both selections.
Check the permission in iOS Settings → Screen Time if protection is unavailable. If you revoke it, authorize again and reselect the applications when you want to restore protection. You can turn off a platform’s protection in SinScroll. The browser filters work independently of this optional permission.
Purchases and restoring Pro
Monthly and yearly Pro plans are planned; public purchasing is not yet confirmed. When available, Apple’s purchase screen will show the current price and billing period. Free functionality does not require a subscription.
If a completed purchase is not recognized, check your connection and the Apple Account used for Media & Purchases. Use Restore Purchases in Profile or the Pro screen. A pending purchase may need Apple approval; avoid buying again just to troubleshoot. Contact support if valid access is still missing.
Canceling and requesting a refund
On iPhone, open Settings → your name → Subscriptions and select SinScroll if listed. You can also use the app’s subscription management control when available. Deleting SinScroll, logging out or deleting an Instagram session does not cancel a subscription.
Apple handles refund requests for Apple purchases. Eligibility depends on Apple’s processes and applicable law. BlackTzel cannot promise approval. After Pro access ends, Free remains available and saved sessions and preferences are retained locally; extra sessions stay visible and removable.
Privacy and data requests
For access, correction or deletion of information held by BlackTzel, email with “SinScroll privacy request” and explain what you need. Use the email address associated with your earlier support message if relevant. Do not include social account credentials.
BlackTzel cannot remotely retrieve or erase records stored only on your device. The Privacy Policy explains local session controls, recovery records, backups and third-party account deletion.
SinScroll does not create its own user account, so there is no SinScroll account-registration or server-account deletion process. Local cleanup does not delete an Instagram or Google account and does not cancel Apple billing.