Support

Contact Support

Include your device model, iOS version, Tarotingo version, and steps that led to the issue. Screenshots can help; remove private information first. Never send your password or full payment card information.

Lessons, Quizzes, And Progress

For an incorrect answer, lesson issue, or missing progress, include the lesson or quiz name, what you expected, and what appeared instead. Close and reopen the app and check for updates. If synchronization is available, check your connection and that you are using the same app account.

Contact support before deleting the app or clearing its data if progress is missing. Device-only progress may not be recoverable after deletion; restoring purchases does not necessarily restore learning progress.

Premium Access

Check whether the subscription is active in your Apple Account settings and whether the content is included in your plan. Make sure the App Store is signed in to the Apple Account used for the purchase. Reopen Tarotingo after checking your connection.

Restore Purchases

If Tarotingo offers Restore Purchases, use that option while signed in to the Apple Account used for the original purchase. Eligible subscriptions or non-consumable purchases may be restored. If access is still missing, email blacktzel@gmail.com with the product name and any error message.

Technical Problems

Try closing and reopening Tarotingo, restarting your device, and installing available app updates. For features requiring an internet connection, check connectivity. Tell support whether the problem happens repeatedly and when it began.

Subscription And Privacy Questions

On iPhone, open Settings, tap your name, then Subscriptions to review Apple-billed plans. The Subscriptions page explains billing and cancellation; the Privacy Policy and Data Deletion pages explain information requests. You can also email blacktzel@gmail.com for help choosing the right next step.

Feedback

Send lesson corrections, accessibility concerns, and general feedback to blacktzel@gmail.com. Include enough context for us to review your message; further details may be needed to investigate technical issues.